Book Your Stay
Book your stay
Step out of the storm and into a hotel that time forgot—where smoky parlors, velvet-draped halls, and rooms frozen in the 1930s hide guests who should have checked out long ago. Shadows whisper, secrets rot beneath the wallpaper, and the black cat waits for you in every corner. This isn’t a maze—it’s a story that pulls you under, and your choices decide what follows you home.
Careful now. The bellhop only carries bags one way.
Welcome… to The Black Cat Hotel.
Step out of the storm and into a hotel that time forgot—where smoky parlors, velvet-draped halls, and rooms frozen in the 1930s hide guests who should have checked out long ago. Shadows whisper, secrets rot beneath the wallpaper, and the black cat waits for you in every corner. This isn’t a maze—it’s a story that pulls you under, and your choices decide what follows you home.
Careful now. The bellhop only carries bags one way.
Welcome… to The Black Cat Hotel.
Event Details
Event Details
Location
The Palace Theater: A historic San Francisco venue, transformed into a 1930s art deco hotel steeped in shadow.
The Black Cat Hotel Experience
A fully immersive, walk-through theatrical event. Guests drift through jazz parlors, banquet halls, and haunted hotel rooms, uncovering secrets through whispered confessions, ominous encounters, and the ever-present shadow of the black cat.
Duration
Approximately 50 minutes.
Book Your Stay
October 8 - November 1st
Reservations Limited.
Frequently Asked Questions
Frequently
Asked Questions
How long is the experience?
The experience lasts approximately 50-minutes.
What time do I need to arrive?
15 minutes before your selected ticket time.
What if I am late to my Entry Time?
We will try our best to accommodate you into another available tour, however, we do not guarantee availability or that groups will be together. We expect this limited-run experience to sell out. No refunds or exchanges are given for missed tours. Show up early and do not be late!
How many people will be on a tour?
Each tour contains groups of up to approximately 22 guests.
Where is The Black Cat Hotel?
644 Broadway St. in San Francisco.
Is there parking?
There is street parking either metered or with a 2-hour residential permit, which becomes free after 6pm on Sundays.
Is there a coat check?
There is no formal coat check. A public coat rack will be available if you'd like to leave your belongings, but please note that The Palace Theater is not responsible for any lost or stolen items. Large bags are not permitted on the tour.
Is this a traditional walk-through haunted house?
Yes and No. This is a fully theatrical, immersive haunted show. It contains storylines, visual effects, and disturbing characters. Groups will experience multiple rooms and will be cued when to move from one section to the next. There will also be times you are sitting, watching and participating!
Is there a minimum age requirement?
All guests under age 18 must be accompanied by an adult at all times. Due to adult themes and contact, we recommend a minimum viewing age of 13. Our "trigger warnings" are listed elsewhere on this FAQ.
How scary is it?
The experience delivers a balanced mix of suspense, jump scares, and eerie moments. It’s designed to thrill without being extreme or overly gory—making it perfectly suitable for families. This is not an extreme haunt.
Is there food or drink at the venue?
Alcohol will be served to 21+ at our bar area; Non-alcholic beverages are also available. There is no food.
What if someone in my group is intoxicated or acting inappropriately?
The safety of our performers and guests are of the utmost importance. If anyone is believed to be too intoxicated, rude, abusive, belligerent, heckling, or demonstrating any other unacceptable behavior, they will be immediately escorted out of the tour without refund. Drink and behave responsibly!
What should I wear?
Wear comfortable clothes and shoes for walking and stairs. Costumes are welcome, but no face masks or anything bulky or easy to trip on. “Horrifying dinner party” looks or vintage styles (1880s–1950s) are encouraged!
Is the attraction accessible?
Due to the nature of the venue, the experience includes stairs and uneven surfaces and may not be suitable for guests with mobility limitations. Please contact us in advance with any accessibility questions or concerns.
What are the trigger warnings?
This production contains scenes depicting alcohol & drug abuse, domestic abuse, elder abuse, self-harm, suicide, murder, poisoning, and knife & gun violence. Strobe lights are used during the production, as well as loud sounds and your standard jump scares.
Is this participatory and will I be touched?
This immersive experience is designed to be interactive; at times actors will give guests directions to follow including appropriate touch. Consent is paramount; any guest wishing to opt out of interactions will be given the opportunity before entering the attraction. Those who do will be given an item to wear signifying their desire to opt out.
How long is the experience?
The experience lasts approximately 50-minutes.
What time do I need to arrive?
15 minutes before your selected ticket time.
What if I am late to my Entry Time?
We will try our best to accommodate you into another available tour, however, we do not guarantee availability or that groups will be together. We expect this limited-run experience to sell out. No refunds or exchanges are given for missed tours. Show up early and do not be late!
How many people will be on a tour?
Each tour contains groups of up to approximately 22 guests.
Where is The Black Cat Hotel?
644 Broadway St. in San Francisco.
Is there parking?
There is street parking either metered or with a 2-hour residential permit, which becomes free after 6pm on Sundays.
Is there a coat check?
There is no formal coat check. A public coat rack will be available if you'd like to leave your belongings, but please note that The Palace Theater is not responsible for any lost or stolen items. Large bags are not permitted on the tour.
Is this a traditional walk-through haunted house?
Yes and No. This is a fully theatrical, immersive haunted show. It contains storylines, visual effects, and disturbing characters. Groups will experience multiple rooms and will be cued when to move from one section to the next. There will also be times you are sitting, watching and participating!
Is there a minimum age requirement?
All guests under age 18 must be accompanied by an adult at all times. Due to adult themes and contact, we recommend a minimum viewing age of 13. Our "trigger warnings" are listed elsewhere on this FAQ.
How scary is it?
The experience delivers a balanced mix of suspense, jump scares, and eerie moments. It’s designed to thrill without being extreme or overly gory—making it perfectly suitable for families. This is not an extreme haunt.
Is there food or drink at the venue?
Alcohol will be served to 21+ at our bar area; Non-alcholic beverages are also available. There is no food.
What if someone in my group is intoxicated or acting inappropriately?
The safety of our performers and guests are of the utmost importance. If anyone is believed to be too intoxicated, rude, abusive, belligerent, heckling, or demonstrating any other unacceptable behavior, they will be immediately escorted out of the tour without refund. Drink and behave responsibly!
What should I wear?
Wear comfortable clothes and shoes for walking and stairs. Costumes are welcome, but no face masks or anything bulky or easy to trip on. “Horrifying dinner party” looks or vintage styles (1880s–1950s) are encouraged!
Is the attraction accessible?
Due to the nature of the venue, the experience includes stairs and uneven surfaces and may not be suitable for guests with mobility limitations. Please contact us in advance with any accessibility questions or concerns.
What are the trigger warnings?
This production contains scenes depicting alcohol & drug abuse, domestic abuse, elder abuse, self-harm, suicide, murder, poisoning, and knife & gun violence. Strobe lights are used during the production, as well as loud sounds and your standard jump scares.
Is this participatory and will I be touched?
This immersive experience is designed to be interactive; at times actors will give guests directions to follow including appropriate touch. Consent is paramount; any guest wishing to opt out of interactions will be given the opportunity before entering the attraction. Those who do will be given an item to wear signifying their desire to opt out.
How long is the experience?
The experience lasts approximately 50-minutes.
What time do I need to arrive?
15 minutes before your selected ticket time.
What if I am late to my Entry Time?
We will try our best to accommodate you into another available tour, however, we do not guarantee availability or that groups will be together. We expect this limited-run experience to sell out. No refunds or exchanges are given for missed tours. Show up early and do not be late!
How many people will be on a tour?
Each tour contains groups of up to approximately 22 guests.
Where is The Black Cat Hotel?
644 Broadway St. in San Francisco.
Is there parking?
There is street parking either metered or with a 2-hour residential permit, which becomes free after 6pm on Sundays.
Is there a coat check?
There is no formal coat check. A public coat rack will be available if you'd like to leave your belongings, but please note that The Palace Theater is not responsible for any lost or stolen items. Large bags are not permitted on the tour.
Is this a traditional walk-through haunted house?
Yes and No. This is a fully theatrical, immersive haunted show. It contains storylines, visual effects, and disturbing characters. Groups will experience multiple rooms and will be cued when to move from one section to the next. There will also be times you are sitting, watching and participating!
Is there a minimum age requirement?
All guests under age 18 must be accompanied by an adult at all times. Due to adult themes and contact, we recommend a minimum viewing age of 13. Our "trigger warnings" are listed elsewhere on this FAQ.
How scary is it?
The experience delivers a balanced mix of suspense, jump scares, and eerie moments. It’s designed to thrill without being extreme or overly gory—making it perfectly suitable for families. This is not an extreme haunt.
Is there food or drink at the venue?
Alcohol will be served to 21+ at our bar area; Non-alcholic beverages are also available. There is no food.
What if someone in my group is intoxicated or acting inappropriately?
The safety of our performers and guests are of the utmost importance. If anyone is believed to be too intoxicated, rude, abusive, belligerent, heckling, or demonstrating any other unacceptable behavior, they will be immediately escorted out of the tour without refund. Drink and behave responsibly!
What should I wear?
Wear comfortable clothes and shoes for walking and stairs. Costumes are welcome, but no face masks or anything bulky or easy to trip on. “Horrifying dinner party” looks or vintage styles (1880s–1950s) are encouraged!
Is the attraction accessible?
Due to the nature of the venue, the experience includes stairs and uneven surfaces and may not be suitable for guests with mobility limitations. Please contact us in advance with any accessibility questions or concerns.
What are the trigger warnings?
This production contains scenes depicting alcohol & drug abuse, domestic abuse, elder abuse, self-harm, suicide, murder, poisoning, and knife & gun violence. Strobe lights are used during the production, as well as loud sounds and your standard jump scares.
Is this participatory and will I be touched?
This immersive experience is designed to be interactive; at times actors will give guests directions to follow including appropriate touch. Consent is paramount; any guest wishing to opt out of interactions will be given the opportunity before entering the attraction. Those who do will be given an item to wear signifying their desire to opt out.
